If you find a bug…
All software worth using has bugs! That said, we are very interested in squashing as many bugs as possible with the MetaHarper Show Tools. Your bug reports are important to make the tools better.
If you find an unexpected behavior with MetaHarper Show Tools that gets in your way, first check out the troubleshooting section to see if something there can help. If this doesn’t help, read on!
Make sure you can demonstrate the bug yourself reliably first. Then, describe in as much detail as possible what you expected to happen, and then in detail what you observed to happen. Try to avoid using vague words like ‘It didn’t work‘, but instead be as clinical as you can describing what you observed in the viewer window and in chat, and how it differed from what you expected.
You may send a notecard to “Arrehn Oberlander” describing the detailed series of steps that I can take, starting from a blank stage template, to reproduce the issue on my screen. I try to be responsive but responses may be delayed days if I am tied up on other projects.
Please be understanding and if you are preparing for a special event, test your tools days in advance so that you will not be stressed at a last minute deadline. Thank You!
If you would like training or help…
First, try joining the group “MetaHarpers Cabal” in SL and posting your question to group chat. This is a community of people, many of whom may have experience with the MetaHarper Show Tools and may be able to provide advice. However, please understand that this is not a paid support group and it is possible that no one will be able to answer your question.
We’ve also received a number of community contributed video tutorials. Check them out for a more visual approach, or if learning by example is your style. Feedback is welcome!